Support Report

In our goal to provide the best customer support on the WordPress theme market, we want to release some of our statistics to give you a better idea of how we stack up.

First Reply Time

This is the amount of time you generally have to wait for a response. We are always pushing to get this number lower and would like to see more on the 0-1 hour range. But we are happy to say that all tickets fall under the 24 hour wait time mark!

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How we compare

This shows how we do in comparison to other people in our industry that ZenDesk tracks. We have a lower response time by almost half! The satisfaction numbers are skewed based on the fact that we generally don’t get satisfaction ratings from customers – so it shows as 0%.

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Need Support or Help? We’re here for ya. Open a new support ticket in your account above and we will be happy to point you in the right direction. Happy creating!

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